Business Improvement

Inspiring Continuous Improvement - Support to Achieve Quality Standards

Support to achieve Quality Standards

We have helped clients to understand where they are now and work with them to identify and implement opportunities for improvement across their business.

In partnership with the Centre for Competitiveness (CforC) and Julie Allen Consulting, our team has the ability to support your organisation to achieve accredited business improvement standards / quality awards through:

Investors in People (IiP) or EFQM Standards (European Foundation Quality Management) such as:

  • EFQM Gold Star Service Excellence
  • EFQM Committed to Excellence (C2E)
  • EFQM Recognised for Excellence (R4E)

EFQM Gold Star Service Excellence Award

EFQM Committed to Excellence (C2E)

In collaboration with the Centre for Competitiveness (CforC), we can help your organisation work towards achieving the EFQM Gold Star Service Excellence Award. This is a European Award and benchmark of good practice.

The approach is based on utilising diagnostic survey tools to understand and reach consensus on where you are now and develop an agreed action plan to improve.

The journey is supported by an Advisor approved through the Centre of Competitiveness, who will guide you through each stage until you are ready for assessment and validation.

The Centre for Competitiveness will then undertake an independent on-site assessment and once successful you will receive the Award.


In collaboration with the Centre for Competitiveness (CforC), delegates will learn how the 5 key criterion of the EFQM C2E model work to enable them to drive holistic improvement activities across the organisation and work towards securing accreditation against a European standard for their business.

The approach can help you to:

  • Streamline operations
  • Improve leadership and management
  • Raise employee engagement
  • Increase customer satisfaction
  • Gain competitive advantage
  • Continuously improve performance and results