First Line Management Training

Inspiring Leadership - First Line Management Training Sample Programmes


Successfully Managing Disciplinary and Grievance Matters

This programme will enable delegates to:

  • Understand the legislative context for handling disciplinary and grievance matters
  • Know how to resolve issues at the earliest opportunity
  • Understand how to carry out an effective disciplinary investigation, hearing and appeal meetings
  • Understand how to deal effectively with staff grievances
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Dealing with Difficult Conversations

Delegates will learn how to:

  • Understand the different approaches and benefits of dealing with difficult situations effectively
  • Understand the importance of resolving issues at the earliest opportunity
  • Differentiate between assertive and non-assertive behaviours and identify their impacts
  • Develop appropriate techniques for managing difficult situations and responding to criticism
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Effective Time Management

Delegates will:

  • Know how to implement approaches to prioritise and manage your time effectively
  • Understand how you currently spend your time
  • Learn how to prioritise workload to maximise effectiveness and manage interruptions
  • Know how to participate in effective meetings
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Management Across the Employee Life cycle

This programme will enable delegates to:

  • Understand the importance of the psychological contract across the employee life cycle
  • Understand the legislative context (and best practice approaches) applicable at each stage
  • Have the confidence to proactively manage employee issues and know what to do when things go wrong

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Harmonious Working Environment

Delegates will learn to:

  • Understand the main elements of equality legislation
  • Understand their responsibilities for ensuring a harmonious working environment
  • Understand how to deal with issues when they arise
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Effective Performance Management

Delegates will learn to:

  • Understand how to manage performance and development aligned to business goals
  • Understand how to give constructive feedback and recognition
  • Effectively manage and apply the new system
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Customer Service Training

We offer a range of workshops to help participants understand how to consistently deliver customer experiences that deliver on the brand promise.

These can be delivered as a workshop or at ILM Levels 3 or 5. Contact us for further information.

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Managing Absence and Maximising Attendance

Delegates will learn how to:

  • Develop the confidence to take positive steps to maximise attendance within the legislative context
  • Put in place systems for proactively managing attendance/ absenteeism and the tools and techniques available to support these processes.
  • Understand the importance of effective record keeping and measurement
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