Company Documents

Company Documents

Our Commitment To You

The values of Allen People Solutions are at the heart of everything we do and set the standard you can expect when doing business with us.

Our Customer and Employee Charter provide you with further information.

Our Complaints Policy

Your Feedback

We welcome all feedback to help us to continue to deliver service excellence. Whilst we don’t anticipate any problems arising, we are committed to listening and responding positively if they do.

If you have a complaint, issue or simply wish to pass on positive feedback, please contact us by phone or email using the details at the bottom of the page and we will aim to resolve it positively with you as soon as practically possible.

Contact Us

You can contact us online through our website, on the phone or even in person to resolve any issue you have. We are there whenever you need help, taking personal responsibility when you need support from us.


Address: Ladas House, 1b Ladas Drive, Belfast BT6 9FQ

Telephone Number: +44 (0) 28 90709241 or from ROI: 048 90709241


Our Team Charter

Our Commitments to Our Team

Our Employee Charter sets out the joint commitments and expectations our team has to each other, the organisation and our clients.

Those who work with us can expect…

Guidance and Support - The opportunity for professional development, to learn new areas of expertise and to receive support and reassurance.

A Team Ethos - We work together to get things done; promoting openness and a shared understanding of our collective performance, behaviour and responsibilities.

Involvement - We know that creativity and the evolution of good practice approaches comes from listening to each other and sharing ideas.

Transparent Leadership - Providing a sense of direction to enable effective performance, as well as understanding where you stand in relation to your role, duties and standards of performance.

In Return we expect you to…

Be an ambassador for our brand and reputation - taking time to understand the needs of our customers and delivering service excellence.

Have a "can do" attitude - being committed to finding solutions to get the job done.

Professionalism - taking pride in and responsibility for your work and for your own professional CPD to deliver the highest possible standard to our clients.

Trust and Respect - Working Relationships build on the basis of trust, respect, integrity and transparency aligned to demonstrating our values at all times.