Company Documents

Company Documents

Our Customer Charter 

The values of Allen People Solutions are at the heart of everything we do and set the standard you can expect when doing business with us. This is our commitment to you. Our Employee Charter provides information on our commitment to our team.


Our Complaints Policy

Your Feedback

We welcome all feedback to help us to continue to deliver service excellence. Whilst we don’t anticipate any problems arising, we are committed to listening and responding positively if they do.

If you have a complaint, issue or simply wish to pass on positive feedback, please contact us by phone or email using the details at the bottom of the page and we will aim to resolve it positively with you as soon as practically possible.

Contact Us

You can contact us online through our website, on the phone or even in person to resolve any issue you have. We are there whenever you need help, taking personal responsibility when you need support from us.

Email: info@allenpeoplesolutions.co.uk

Address: Ladas House, 1b Ladas Drive, Belfast BT6 9FQ

Telephone Number: +44 (0) 28 90709241 or from ROI: 048 90709241

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Our Team Charter

Our Commitments to Our Team

Our Employee Charter sets out the joint commitments and expectations our team has to each other, the organisation and our clients.

Those who work with us can expect…

Guidance and Support - The opportunity for professional development, to learn new areas of expertise and to receive support and reassurance.

A Team Ethos - We work together to get things done; promoting openness and a shared understanding of our collective performance, behaviour and responsibilities.

Involvement - We know that creativity and the evolution of good practice approaches comes from listening to each other and sharing ideas.

Transparent Leadership - Providing a sense of direction to enable effective performance, as well as understanding where you stand in relation to your role, duties and standards of performance.

In Return we expect you to…

Be an ambassador for our brand and reputation - taking time to understand the needs of our customers and delivering service excellence.

Have a "can do" attitude - being committed to finding solutions to get the job done.

Professionalism - taking pride in and responsibility for your work and for your own professional CPD to deliver the highest possible standard to our clients.

Trust and Respect - Working Relationships build on the basis of trust, respect, integrity and transparency aligned to demonstrating our values at all times.

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Our GDPR Documents

    The contents of this Privacy Policy are proprietary to Allen People Solutions Ltd. It may not be distributed or copied or used for other purposes without prior written consent of Allen People Solutions Ltd.

    Please contact us for a copy of our Privacy Notices and Data Sharing Agreement.

  • The Types Data We Collect and Why We Collect It
  • Data Security 
  • Data Disclosures
  • Contacting you
  • Your Rights
  • Making a Data Subject Access Request (DSAR)
  • Making a Complaint
  • Customer Data Schedule
  • Basic identifier information(such as Company name, contact names, contact details / business address / delivery / shipping address, email address, telephone numbers)
  • Service Contract Details / Terms of Engagement(such as service type, requirements, scope, duration, dates and volume, tender and proposal documents, training records including sign in sheets and evaluation data if appropriate or other information as may be appropriate that either you provide to us or we collect in connection with the use of /engagement with our services)
  • Company Confidential information(such as information pertinent to your services, policies and procedures, pricing, suppliers, drawings, contracts, templates depending on the service type) 
  • Economic or Financial Data(such as Bank Details, invoice / service or purchase order history including service type provided / transaction date and details, spend, credit card information, timesheet history)
  • Communications:(such as emails sent and received, post / letters and electronic documents,call history made and received)
  • Recruitment / applicant information: including company and job-related information, candidate personal and/or sensitive information so as we can progress recruitment on your behalf and contact candidates to progress their application and assess suitability for the role including undertaking any other checks and verifying data as may be necessary, as well as equality monitoring. We will not collect more information that what we need to fulfil our stated purpose and will retain it for no longer than necessary. This information we collect will be retained by us during the process and for a period after the recruitment process has been closed to ensure we can fulfil our legal obligations.
  • Case Management / Employee data: This to ensure we have the appropriate information necessary to provide advice and guidance in relation to employment and contractual mattes. This includes personal and /or sensitive information about your employees such as:
    • 1.To be informed through a Privacy Notice to ensure there is transparency over how we use personal data. 
      • Your full name, address and contact details
      • Any information used by us to identify you (such as customer account number)
      • Details of the specific information required and any relevant dates
    • We will normally respond to your request within one month. However, this may be extended by a further two months whereby a request is complex or numerous. If this applies we will write to you within one month of the receipt of the request and explain to you and explain why the extension is necessary. The information will normally be provided to you free of charge. However, we reserve the right to charge a reasonable fee when a request is considered to be ‘manifestly unfounded’, ‘excessive’ or ‘repetitive.’ In such cases the fee will be based on the administrative cost of providing the information. In exceptional circumstances, we may refuse to respond to the request. If this applies we will explain to you why and inform you of your right to complain. 
      Making a Complaint: You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.
      Customer Data Schedule: In line with our GDPR policy, we have outlined the main types of personal and sensitive data that we may collect, process, manage, store and retain about you as a Customer. We have also outlined in summary, the main categories and reasons for why we collect and process this information and what we do with it. This information is not exhaustive but is intended to be reflective of the typical categories of data we collect, process, store and retain.The retention periods outlined are based on statutory and non-statutory recommended retention schedules as well as those deemed necessary for the performance of our contract / service and to ensure we can meet our legal obligations. 
      Data Storage: The information we hold in relation to our customers is stored securely on company software and hardware systems (Company Databases, Filing Cabinets, Computers, Mobile devices), hosted platforms/third party applications/Cloud based servers).
      Please note:Any personal and sensitive data is only accessible by appropriate and authorised personnel. 
      Legal Basis for Processing: A summary the main conditions that are most likely to apply in relation to data pertaining to you can be found in our retention schedule. Please contact us for a copy.

      The contents of this Privacy Policy are proprietary to Allen People Solutions Ltd. It may not be distributed or copied or used for other purposes without prior written consent of Allen People Solutions Ltd.
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